Frequently Asked Questions
Everything you need to know about shopping with ZENLET TW.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a seamless checkout experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within Taiwan. International shipping times vary by destination, generally ranging from 7-14 business days.
What is your return policy?
We offer a 7-day appreciation period for all purchases. Items must be returned in their original, unused condition with all packaging intact for a full refund.
Do you provide a warranty for your products?
Yes, ZENLET products come with a one-year limited warranty covering manufacturing defects under normal use from the date of purchase.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our customer service team within 2 hours of placement if you need to make changes.
How can I track my shipment?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.