Returns & Exchanges
At ZENLET TW, we strive for your complete satisfaction with our minimalist lifestyle products. If you are not entirely happy with your purchase, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Log into your account or contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Ensure the item is in its original, unused condition with all packaging, tags, and accessories included to qualify for a full refund.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Quality Inspection & Refund
Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing